Exchange and Refund Policy
Once you have completed your order and or received the order confirmation e-mail we are unable to cancel and or make any changes towards your order.
Do make sure that your discount code is applied before your checkout. We are not responsible for any discount code not applied during checkout. The Viral Gadgets reserve the rights to not apply any discount codes.
If you wish to return an item, please click here to contact us.
We will provide you with the return address. For all returns and exchanges, we need to be notified within 14 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one. For all products, any rejected deliveries will not be eligible for refunds. If you fail to accept delivery due to a wrong address or are unavailable during the delivery process and didn't collect it from the post office within the time frame after we contact you, we will not be responsible, and will not resend or refund.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us
Our policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:
1) Proof of Purchase
2) Photo(s) of Damaged Goods/Item(s)
If one or none is provided, you're not eligible for the refund of damaged goods.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
** If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, click here to contact us.
We only replace items if they are defective or damaged.
Please provide the following information to be eligible for a guaranteed replacement:
A) Order Number
B) Photo(s) of Damaged Goods/Item(s)
In the event that one or none of the information is produced, you're not eligible for any replacements.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, click here to contact us.
To return your product, click here to contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please visit our FAQs page for more information.